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Shipping Policy

Shipping Schedule 

If you miss the deadline, we will deliver your order in the next ship day.


Sold out & Substitutions:

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you. We will gladly offer available substitutes (e.g. sold out in 2lb would you like 2 x 1lb instead), or offer a similar product in exchange (e.g. Sold out of Pure Rabbit, would you like Rabbit Dinner instead). If we are unable to reach you the item will be deducted from the invoice and your order will be processed and shipped without these items.


Delivery Time

The day prior to delivery our order desk will email or call you with an approximate delivery time. This delivery window is subject to traffic and weather conditions, but we will try to be as accurate as possible. Unfortunately we cannot adjust our delivery routes to accommodate your work schedule. If you order raw food and you are unable to be home to accept delivery of your order we do offer thermal bags for the low cost of $3.99 each. Thermal bags will keep raw food frozen for up to 6 hrs.